Five years across operations, automation, and systems design — for businesses in the US and Australia. I find what's broken, design what should exist, and build it so it actually holds.
From the ground up or wherever you currently are — I find the gaps, design the fix, and build it so it holds.
Mapping how your business actually runs — tools, data, and workflows — then designing the system that ties it all together.
Finding the manual, repetitive work and building the automations that close those gaps for good.
Setting up and configuring CRMs so they connect properly to how your business runs — not just sitting on their own.
Designing AI-driven workflows that go beyond chat — agents that take action inside your systems and handle real tasks.
Setting up and optimizing platforms like Intercom and Gorgias — building the routing, workflows, and automations that turn a support inbox into a system that scales.
I started in corporate, doing customer service and process management for the US market. From there I moved into operations for businesses across different industries, and eventually found my way into systems and automation strategy at an edtech company. That's where everything clicked.
Since then I've worked with a systems consultancy in Australia and helped scale operations for a fast growing US fitness brand. Each time doing the same thing: finding what's disconnected, designing the system that fixes it, and making sure it holds.
What drives me is simple. I believe integrity and excellence go hand in hand. The best systems are built with both precision and care, and that's the standard I hold myself to in every engagement.
I start by understanding your business — the tools you use, how work moves through your team, and where things are breaking down. No assumptions, no templates.
Based on what I learn, I scope the work and send a clear estimate. You'll know exactly what's involved before committing to anything.
Once you're ready to move forward, I go deeper. I map every tool, every data flow, every gap — so I know exactly what needs to be built before I touch anything.
I build the system — integrations, automations, SOPs, connections. Everything is tested before it touches your team.
I document everything, train your team, and hand it over. If you want me to stay on, I do — keeping the system healthy as your business grows.
Some of the clients and companies I've worked with:
Streamlined scheduling and operations workflows for a growing residential and commercial cleaning business.
Designed systems and automation strategy for an online learning company.
Collaborated on systems and automation projects for agency clients.
Supported operations and systems across a multi-region fitness brand.
Whether it's a role, a project, or just a conversation — reach out however works best for you.
